Last Updated: [2025-06-28]

1. Returns Eligibility

• You may return unused, undamaged automotive parts within [X] days (e.g., 30 days) of delivery for a refund or exchange.

• Items must be in original packaging with all tags, manuals, and accessories.

• Non-returnable items:

  • Opened or installed electrical/components (e.g., sensors, ECUs).

  • Special/custom orders (e.g., made-to-order parts).

  • Items marked “Final Sale.”

2. Return Process

1. Contact Us: Email office@carlumex.com with your order number and reason for return.

2. Approval: We’ll provide a Return Authorization (RMA) number and instructions.

3. Ship Back: Send the item(s) to our warehouse (address provided). Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong part shipped).

3. Refunds

• Approved refunds will be processed within [X] business days after we receive and inspect the item.

• Refunds are issued to the original payment method.

• Deductions may apply for missing packaging, damage, or restocking fees (if applicable).

4. Exchanges

• For defective or incorrect parts, we’ll ship a replacement at no extra cost (subject to availability).

• If the replacement isn’t available, we’ll issue a refund.

5. Warranty Claims

• Manufacturer warranties apply to eligible parts. Contact us for warranty terms and claims.

6. Shipping Damage/Missing Items

• Report issues within 48 hours of delivery. Provide photos and order details to office@carlumex.com.

7. Contact Us

For questions:
Email: office@carlumex.com
[Phone Number (if applicable)]
[Business Hours (e.g., Mon–Fri, 9AM–5PM)]