Q: How long does shipping take? A: Delivery times vary based on your location and product availability. Most orders ship within 1-2 business days and arrive in 3-7 business days (domestic). International shipping may take longer.
Q: Do you ship internationally? A: Yes! Contact us at office@carlumex.com for rates and delivery times to your country.
Q: Can I track my order? A: Yes, once your order ships, you’ll receive a tracking number via email.
2. Returns & Refunds
Q: What’s your return policy? A: Unused, undamaged parts in original packaging can be returned within [X] days (e.g., 30 days). See our full Refund and Returns Policy for details.
Q: Who pays for return shipping? A: Customers cover return shipping unless the return is due to our error (e.g., wrong part sent).
Q: How long do refunds take? A: Refunds are processed within [X] business days after we receive and inspect the returned item.
3. Product & Fitment
Q: How do I know if a part fits my vehicle? A: Use our Vehicle Compatibility Tool (link) or contact us with your car’s make, model, and year.
Q: Are your parts OEM or aftermarket? A: We sell both! Product descriptions specify whether an item is OEM (original equipment) or aftermarket.
Q: Do you offer installation services? A: No, we only sell parts. Check your local mechanics for installation help.
4. Payments & Discounts
Q: What payment methods do you accept? A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank transfers (for bulk orders).
Q: Do you offer bulk discounts? A: Yes! Email office@carlumex.com for wholesale pricing on large orders.
Q: Is my payment information secure? A: Absolutely. We use encrypted payment gateways (e.g., Stripe, PayPal) and never store your card details.
5. Warranty & Support
Q: Do your parts come with a warranty? A: Most items include a manufacturer’s warranty. Check the product page or contact us for details.
Q: What if my part is defective? A: Email us at office@carlumex.com with photos/videos of the issue, and we’ll replace or refund it ASAP.
Q: How do I contact customer service? A: Reach us at:
