1. Introduction Welcome to Carlumex (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([www.carlumex.com]), purchase our products, or interact with us.
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email, phone number, shipping/billing address, payment details, and vehicle/part preferences.
Transaction Data: Order history, invoices, warranty claims, and returns.
Technical Data: IP address, browser type, device information, and cookies (see Cookie Policy).
Communications: Customer service inquiries, feedback, or survey responses.
3. How We Use Your Information
Your data helps us:
Process orders and deliver automotive parts efficiently.
Provide customer support and respond to requests.
Improve our website, products, and services.
Send promotions or updates (with your consent).
Comply with legal obligations (e.g., tax, fraud prevention).
Business Partners: Manufacturers or distributors for order fulfillment.
Legal Authorities: If required by law (e.g., court orders).
We do not sell your personal information.
5. Data Security
We use encryption, secure servers, and access controls to protect your data. However, no online transmission is 100% secure—please use strong passwords and notify us of any concerns.
6. Your Rights
Depending on your location, you may:
Access, correct, or delete your data.
Opt out of marketing emails (via unsubscribe link).
